Refund policy
RETURN POLICY
All claims must be reported within 2 days of receiving your order.
Food Items & Perishables: We do not accept returns on food items. If you receive damaged or broken food products, please take clear photos of the damaged items and contact us within 2 days of delivery. We will review your claim and provide a refund at our discretion based on the extent of the damage.
Clothing & Non-Perishable Items: We accept returns on clothing and non-breakable items within 2 days of delivery. Return shipping costs are the responsibility of the customer. Items must be unused and in original condition.
How to File a Claim: Contact us at [your email] within 2 days of receiving your order with your order number and photos (if applicable for damaged items).
Refund Policy
While we do not accept returns, we stand behind the quality of our products. If you receive a damaged or defective item, we will review your case for a possible refund on a case-by-case basis.
Damaged or Defective Items
If your item arrives broken or defective, you must report the issue within 2 days of receiving your order. To request a refund for a damaged item:
- Contact us within 2 days of delivery
- Provide your order number
- Include clear photos of the damaged item
- Describe the issue in detail
Important Notes
- Refund requests must be submitted within 2 days of delivery
- Claims reported after 2 days will not be eligible for refund
- Refunds are issued at our discretion based on the nature of the damage
- Refunds will be processed to the original payment method within 5-10 business days once approved
Contact Us
For any questions about damaged items or refund requests, please contact us at islandvybezfood@gmail.com.